The length of time does the installation simply simply take?
Broadly speaking, we ask you to answer to enable around a couple of hours, however in many cases we accomplish it much sooner.
Do i must signal for the gear?
Yes, however if youвЂ™re maybe not available, somebody aged 18 or higher can rather.
wemagine if We have difficulty with QuickStart self-installation?
We now have a separate group to troubleshoot and show you through each step associated with process of this set-up. If it is perhaps not effective we shall deliver an engineer out to you at the earliest opportunity, cost-free.
Will you need to dig my garden up or driveway?
This will depend on your own home. If Virgin Media services were set up formerly, chances are that individuals wonвЂ™t need certainly to. If you don’t, we possibly may should do an amount that is small of to be able to bring our system for your requirements.
If you should be not sure, we are able to organize a pre-install engineer trip to have a look and talk about the process ahead of time.
My driveway has provided access, does this matter?
Yes, we are going to require you to offer us with a few of one’s neighborsвЂ™ details (name, target, cell phone number and current email address) therefore we could possibly get authorization from their store in case we must do a little digging.
Are you going to need to drill through the walls of my property?
If Virgin Media solutions have actuallynвЂ™t been installed when you look at the property before, we may need to do lower amounts of drilling so that you can feed our cable to the building. If you’re uncertain, we could organize a pre-install engineer stop by at take a peek and discuss this to you ahead of time.
Do i want a satellite dish from the home?
No, all our services drop our cable that is special means your television does not get disrupted by inclement weather.
IвЂ™ve had Virgin before nevertheless the cable happens to be cut, is the fact that a challenge?
Perhaps perhaps maybe Not at all you wonвЂ™t be able to use our QuickStart self-install serviceвЂ“ it just means. WeвЂ™ll arrange for just one of y our designers in the future and set every thing up for you personally rather.
Our service promise Our service vow
Unlimited Data Boost
That is entitled to a unlimited information boost?
All Oomph bundle customers whom encounter a broadband fault leading to a loss that is total of.
All SIMs which you have actually in your Oomph account meet the criteria for a limitless information boost.
The length of time does my information boost last?
An data that is unlimited persists for a week.
If your fault isn’t fixed in 7 days, am I going to meet the requirements to get another limitless information boost?
Yes. Around 96% of broadband faults are fixed within 7 days. However if for just about any reason a specialist hasnвЂ™t had the oppertunity to eliminate the problem, a boost that is additional be included with the account upon demand.
Next Engineer day
That is qualified to receive a overnight engineer?
A person with the Ultimate Oomph bundle is qualified to receive the solution.
Whenever do i have to contact Virgin Media to make sure a overnight visit is available?
Call before 7pm Monday to Friday for the day appointment that is next. In the event that you turn to Saturday, the engineer will likely be scheduled when it comes to after Monday.
Have always been we eligible to payment if we cannot book a day engineer that is next?
Sometimes, inclement weather or disease may create unavoidable circumstances, therefore our overnight engineer isn’t section of our automatic settlement scheme. But 99% of that time, an engineer may be with you the following day.
Can I usually have an engineer delivered for several faults?
WeвЂ™ll constantly attempt to fix any issues straight away, but we can solve remotely, weвЂ™ll send an engineer if itвЂ™s not something.
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